Refund policy
At Takbir, every product is made to order specifically for you. Because of this, our return policy differs from that of traditional retail stores. Please review the policy below before requesting a return.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at support@tkbyr.com.
If your return is approved, we'll provide instructions on how and where to send your item. Returns sent without first contacting us will not be accepted.
Made-to-Order Products
Each Takbir product is made specifically for you once your order is placed.
For this reason, we do not accept returns or exchanges for:
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Ordering the wrong size
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Ordering the wrong color
Please review the product description and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at support@tkbyr.com. We'll evaluate the issue and, when appropriate, replace the item or issue a refund at no additional cost.
Exchanges
Because each item is made to order, we do not offer direct exchanges.
If your order qualifies for a return under this policy, we'll process the return accordingly.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
This statutory right does not affect your rights regarding defective or incorrectly fulfilled orders.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tkbyr.com.